General

Q: What are the locations that are serviced currently?

We endeavour to provide the following services:

  • Onsite: Melbourne and surrounding regional areas Onsite – delivery and installation for wall printing, extra-large canvas and wood printing.
  • Nationwide postal delivery for small to large canvas and wood printing

Customers will be notified regarding the above options and coverage locations during the purchase via online cart or request for quotation.

Q: How can payments be made?

For onsite services, we accept cash, direct bank transfer, Visa, MasterCard, Discover, American Express and Paypal.

For postal delivery, we accept Visa, MasterCard, Discover, American Express and Paypal. All our online payments are processed by Paypal, through a secure server using the latest encryption technology.

We also have engaged with Afterpay to take advantage of their instalment plan. Afterpay allows the customer to pay their purchase over four equal instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best.

Q: Is it cheaper to print in black and white?

No. The price is fixed based on the print area regardless of coloured or black and white images.

Q: What type of material can be used for printing?

Any flat surfaces – including plasterboard wall, brick wall, rendered surface, wood, glass, tiles, canvas, steel (including aluminium) and blinds.

Q: What type of ink is used for printing?

We use patented ink which is non-toxic, quick-drying and environmentally friendly, has high colour durability ensuring long lasting images and a cleanable finish.

Q: Are there any restriction on the types of images that can be used?

Any good-sized photo with high resolution will be a good starting point. Please forward the image to us for us to analyse and provide feedback. The printer has the capability to produce an image in high-definition (HD) resolution of 1440 dpi.

Q: Is it cheaper to print in black and white?

No. The price is fixed based on the print area regardless of coloured or black and white images.

Q: Can I download from online stock images?

Yes. At Infinity Studio we have working arrangements with the following stock images:

Please select any images from the above websites and consult us. For a limited time, we offer this service without any additional fee. Alternatively, since, we have a professional photographer onboard, we are also able to snap live images which can be reproduced on your wall or canvas.

Q: Returns & Policies

We offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your artwork. We strive to deliver high-quality products based on the order specifications set forth by the customer. We cannot offer returns or refunds based on flaws in the original image file or decisions made by the photographer or their client after the order was placed.

Replacements also require our 3-business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order.Reports of shipping or concealed damage must be made within 72 hours of receipt in order to qualify for a replacement.

Wall Printing

Q: What is the maximum print size?

As the present, we can cater for image print size of up to 175 cm (height) and 600 cm (width). The printable area starts from 35cm from the bottom and up to a height of 210cm. Please refer to the diagram below for illustration. Please feel free to contact us if you need further clarification.

 

Q: How much do the prints cost?

Prices start from $400 onwards. Please visit our online shop to place orders or to obtain a quote. For commercial projects, we provide the volume discount.

 

Q: How long will the prints last?

Taking care of a print is just as easy as taking care of any other piece of fine art, and in general, the same rules apply. Make sure to use only a damp, 100% cotton or microfiber cloth when wiping the dust off your print. Do not get it wet, scratch, or wipe the front with abrasive materials. Do not expose the piece to fire or any other damaging substance.

Q: What should my wall colour be?

Printing will provide best results on white (or light coloured) surfaces. Printing is not possible on dark coloured surfaces. Alternatively, we can arrange for the wall to be repainted prior to printing your masterpiece. Alternatively, printed wood or canvas is another option to explore.

Q: Do I need special surface conditions for printing?

For best results, ensure that the surface is clean, free from stains, oil, grease, dust and moisture. There should be no holes, hooks, nails, scratches or any uneven surface/obstruction above 5mm. We generally suggest that the customer cleans the surface with Sugar Soap at least one day prior to the printing to ensure the wall is ready for the print. However, if you would like to have a rustic feel on certain surfaces such as brickworks, we can provide consultation to achieve the best printing results for your needs.

Q: What are some general limitations?

White coloured images cannot be reproduced on the wall. We cannot print images to overlap between two different walls.

Q: How long will the print job take?

Generally, the print job takes about 30 minutes of preparation time plus another 30 minutes for every 1 by 1-metre space. It will take about 30 minutes to 3 hours to dry depending on colour intensity.

Wood Printing

Q: What is the maximum print size?

As the present, we can cater for image print size of up to 120cm X 240cm. Please refer to the diagram below for illustration. Please feel free to contact us if you need further clarification or visit our online shop.

Q: How much do the prints cost?

Prices start from $49 onwards. Please visit our online shop to place orders or to obtain a quote. For commercial projects, we provide the volume discount.

Q: How long will the prints last?

At Infinity Studio, we use the latest printing technology, quality ink and premium grade wood to ensure that the artwork will last forever. In addition, each artwork is applied with matt varnish to withstand any scratches and to preserve from fading.

Please note that those some dark marks appearing on the artwork are the natural wood grain present in all wood prints. Because we are printing on an organic material, each piece will have its own unique markings, including different colors or marks in the wood. This is the uniqueness and beauty of printing on wood–each print a little different–an original, per se.

Q: How can I clean the artwork?

Taking care of a wood print is just as easy as taking care of any other piece of fine art, and in general, the same rules apply. Make sure to use only a damp, 100% cotton or microfiber cloth when wiping dust off your print. Do not get it wet, scratch, or wipe the front with abrasive materials. Do not expose the piece to fire or any other damaging substance.

Q: What are some general limitations?

White coloured images cannot be reproduced on wood. The tone on white shaded image will be masked by the natural tone of the wood grain. Please consult us, if you are not sure.

Q: How long will the process take?

Generally, it takes 5 business days to from the day the complete the order. We ensure the wood is cured prior to applying matt varnish and complete the framing process.

Canvas Printing

Q: What is the maximum print size?

As the present, we can cater for image print size of up to 140 cm X 350cm. Please refer to the diagram below for illustration. Please feel free to contact us if you need further clarification or visit our online shop.

 

Q: How much do the prints cost?

Prices start from $74 onwards. Please visit our online shop to place orders or to obtain a quote. For commercial projects, we provide the volume discount.

Q: How long will the prints last?

At Infinity Studio, we use the latest printing technology, quality ink and special printing-grade canvas to ensure that the artwork will last forever. In addition, each artwork is liquid laminated to withstand any scratches and to preserve from fading.

Q: How can I clean the canvas?

Taking care of a canvas print is just as easy as taking care of any other piece of fine art, and in general, the same rules apply. Make sure to use only a damp, 100% cotton or microfiber cloth when wiping the dust off your print. Do not get it wet, scratch, or wipe the front with abrasive materials. Do not expose the piece to fire or any other damaging substance.

Q: What are some general limitations?

White coloured images cannot be reproduced on canvas . Please consult us, if you are not sure.

Q: How long will the process take?

Generally, it takes 5-10 business days from the day the order is placed till the final artwork is confirmed. We ensure the canvas is cured prior to applying liquid lamination and stretching it on canvas stretchers bars. Once completed, the canvas would be shrink-wrapped with cover to protect the corner.

Postage & Handling

Q: How long the artwork production does takes?

Generally, it takes 5 business days for production. Each artwork is unique and we are proud to say that each order are handcrafted, sourced and locally produced from Australia’s raw materials by our in-house craftsmen. The finished artwork will be wrapped with corrugated carton for delivery.

Q: Do you provide tracking service for delivery?

Once the payment is processed by Paypal or Afterpay and the order has been shipped, the customer will be notified with delivery tracking number. The customer can track each step of the journey from the dashboard– it’s the 24/7 place to go to see how your parcel is travelling.

Q: How speedy is delivery?

In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 business days and 5-10 days to other cities. Though very speedy, Infinity Studio does not currently offer an express or guaranteed overnight delivery service. For your assurance, your parcels are automatically insured for loss up to the value of $1500.

Q: Why we are only offering free delivery to major cities?

Historically, only 6% of order deliveries have been to remote locations. Therefore, to offer great value to customers, we offer free delivery to major cities which cover 90% of Australia’s households. For remote location, we are charging a small fee of $12 to cover the additional delivery cost.

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